Information
Shipping
Production Time
All AURELIS pieces are made to order in our Florence atelier. Standard production time is 5–7 business days. Some bespoke or limited-edition pieces may require 8–12 weeks. You will be notified if your order requires additional time.
Shipping Methods
Standard Shipping (Europe)
5–7 business days · Complimentary
Standard Shipping (International)
7–10 business days · Complimentary
Express Shipping
3–5 business days · €25 flat rate
Packaging
Every AURELIS piece arrives in our signature presentation box, wrapped in tissue and secured for transit. All shipments are fully insured and require a signature upon delivery.
Customs and Duties
International orders may be subject to customs duties and import taxes, which are the responsibility of the recipient. We recommend checking your local customs policies before placing an order.
Tracking
You will receive a tracking number via email once your order has shipped. All packages are tracked and insured for their full value.
Questions
Contact us at shipping@aurelis.com or visit our Contact page.