Returns & Refunds

Return Window

We accept returns within 14 days of delivery for unworn pieces in their original packaging with all tags attached. Items must be returned in the same condition as received.

Non-Returnable Items

The following items are final sale and cannot be returned:

Bespoke or custom commissions
Engraved pieces
Limited-edition collaborations (unless defective)
Items marked as final sale

How to Initiate a Return

To request a return, email returns@aurelis.com with your order number and reason for return. We will provide a return authorization and shipping label within 2 business days. Please do not ship items back without authorization.

Refund Processing

Once we receive and inspect your return, we will notify you by email. Approved refunds will be processed to your original payment method within 5–7 business days. Please allow additional time for your bank to post the refund.

Exchanges

We do not offer direct exchanges. If you would like a different size or piece, please return the original item and place a new order.

Defective Items

If you receive a defective or damaged item, please contact us immediately at returns@aurelis.com with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.

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